Returns & Exchanges
RETURN POLICY:
We will only process any returns if the garment is unworn and in its original condition and returned in its full - and original - packaging, and have not been customised. We reserve the right to refuse a refund or exchange if the garment we receive back does not meet our criteria.
You will be eligible for an exchange for the following reason(s): Exchanging for a different size, or error on our end.
You will not be eligible for an exchange for the following reason(s): Change of mind.
Pieces marked as Final Sale/ Bundle Sale/ were on sale price are eligible for refunds by store credit ONLY.
We offer returns and exchanges of your item(s) within 7 days of receiving your purchase. Before processing your exchange or refund, we will check on the returned item(s), if they have successfully met all our criteria and we accept your return, we will proceed to process the refund of the full amount to your original payment method or store credit (excluding the initial shipping cost) within 7 business days, or ship out your exchange item(s) within 7 business days.
If you've opted for an exchange, we will send you a return label for your parcel to be sent back to us (applicable for domestic orders only). For our international customers, monetary refunds will be issued within 7 business days of your return confirmation. Do note that the cost of shipping your item to our location will be borne by you.
Should you choose to opt for an exchange, you will be charged the full shipping cost before the item is sent back to you.
Do note that the initial shipping fee is non-refundable and will be deducted from the amount to be refunded. Store credits are not refundable or exchangeable for cash, and shall only be valid for one year from the date of issue.
EXCHANGE POLICY:
No refunds or reimbursements will be issued for the difference in amount if you opt for an exchange with an item of a lower value.
Exchanging for a higher value item will require a top up for the price difference.
To request a return, please fill in this contact form with all the necessary details, and we will respond within 1-2 business days. We will not accept any return requests via DMs.
We reserve the right to change, modify or add our policies at any anytime, without prior notice.
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1. RETURNS POLICY
All returns and exchanges must be initiated within the 14-day return window, starting from the date of receipt.
We will only process your return if the garment is:
- unworn and in its original condition,
- returned in its full - and original - packaging,
- have not been customised
Refund methods:
- Singapore customers: Returns made within 7 days are eligible for monetary refunds back to your original payment method.
Returns made within 14 days are only eligible for store credit refunds. - International customers: All returns must be initiated within 7 days and will be refunded back to your original payment method
Refunds in either method will be processed within 2-3 days of accepting your return, excluding your initial shipping costs. Store credit is valid for one year from the date it was issued, and is not exchangeable for cash.
We reserve the right to refuse a refund or exchange if the garment we receive back does not meet our criteria. Items deemed to be ineligible can be sent back to you at your own cost.
2. EXCHANGES POLICY
You will be eligible for an exchange for the following reason(s): Exchanging for a different size, or error on our end.
You will not be eligible for an exchange for the following reason(s): Change of mind.
Do note that:
- No refunds or reimbursements will be issued for the difference in amount if you opt for an exchange with an item of a lower value.
- Exchanging for a higher value item will require a top up for the price difference.
- Items on sale are permitted for exchanges on a case-by-case basis, unless stated otherwise.
We reserve the right to change, modify or add new policies at anytime, without prior notice.
To initiate a return or exchange, do fill up our contact form here and we will get back to you within 1-2 days.
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