We currently only offer Grab Paylater and ATOME as our buy-now-pay-later payment method for our local customers.

To find out more about Grab and ATOME's services, please head over to their website.

Please reach out to pr@naouu.com for all press-related enquiries.

If you're a stylist looking to loan our garment(s), please leave a message at concierge@naouu.com to connect.

If you have other concerns we have not addressed on our site, please feel free to reach out to us at concierge@naouu.com and we'll respond within 24 hours.

Yes we do! Check out our shipping page for more details on the countries we ship to and their delivery timelines.

If you face any issues while trying to complete your purchase, do leave us a message via concierge@naouu.com or you can also reach out via our DMs.

For local orders, delivery can take between 1-3 working days to reach you.

For international orders (outside of Singapore), shipment can take between 3-12 working days - after your parcel has been picked up - to reach you.

Once the parcel has left our hands, we will not be held responsible for any damages, missing parcels, or extra charges. For any delays, do reach out to the courier company for more information.

By default, we will ship all items together once all pieces are ready for shipment.

If you'd like to split the shipment, please reach out to us at care@naouu.com at the soonest, and we will assist you in arranging for a separate delivery. Any extra shipping charges are to be borne by the customer.

We understand that plans change and you might need your outfit earlier than expected. Do reach out to us at care@naouu.com as soon as you can, and we will try to accommodate accordingly.

You can expect a response from us within 24 hours.

We apologise that your order was less than satisfactory. Please contact us at care@naouu.com and we'll get back to you within 24 hours to make things right.

We do not accept returns unless you've received a damaged/ incorrect/ missing item.

You may refer to our full returns & exchanges policy here for more information.

For local orders, returns for store credit can take between 2-3 working days to process and exchanges can take between 4-5 days to reach you after we've shipped out your new piece.

For international orders, we will process a refund via store credits of the full amount of the item(s) only (original shipping fees will not be refunded).

To view our full and updated returns/ exchanges policy, please head to our Returns & Exchanges page here.

PIECES THAT WERE TAGGED AS FINAL SALE/ WERE ON SALE ARE NOT ELIGIBLE FOR RETURNS/ EXCHANGES/ REFUNDS UNDER ANY CIRCUMSTANCES.

YOU CAN ALSO CHECK OUT OUR FULL RETURNS & EXCHANGES POLICIES HERE.