Account
You can create your account here with your email address, Facebook account or with Shop.
An account will be automatically created for you with the email address used for your order when you checkout.
You are not required to have an account to place an order, you can always check out as a guest.
However, creating an account allows you to track your orders easily, view your order history, save your shipping information for faster checkout, and become part of our Á-List membership.
Not to worry! With the new Shopify login page, you'll only require access to the inbox of the email you're logging in with.
If you've lost access to your inbox, you can create a new account with us. If you have remaining points or store credits in your old account, reach out to us here to get your points and store credit transferred to your new account.
Head to your account to update your details and addresses.
You can also update your addresses on the checkout page.
Á-List Membership
Á-List Circle is our loyalty programme designed to thank you for growing with us. As a member, you’ll earn points on your purchases and enjoy exclusive rewards, perks, and member-only benefits along the way.
Joining is simple — just create an account with us. Once you’re signed in, you’ll automatically be enrolled and can start earning points right away.
You’ll earn points every time you shop with us. Points are credited to your account once your order is completed, and may also be earned through selected member activities from time to time.
To view your rewards, head to your account here.
You can redeem your points by logging into your account and heading to the Membership section. Once redeemed, copy the code and apply at checkout.
Points do not expire, but once redeemed, the voucher will expire within 1 year.
Points discount can be combined with other promotional discounts, unless stated otherwise.
Orders
If you have an account, you can sign in and go to the Orders section to see your full order history and real-time status.
If you checked out as a guest, you can track your order using the link provided in your shipping confirmation email.
You can amend your order within 30 minutes of placing it. Reach out to our team at hello@naouu.com and we will assist you from there!
We're so sorry for this. Please email us at hello@naouu.com within 3 days of receiving your order with a clear image of your parcel and we will get back to you within 24 hours.
We're so sorry for this. Please email us at hello@naouu.com within 3 days of receiving your order with a clear image of the defect or incorrect item and we will get back to you within 24 hours.
A confirmation email is sent you right after you place an order with us. If you've not received yours, it might have landed in your spam/ junk folders. If it's still not there, feel free to reach out to us at hello@naouu.com or DM us on Instagram @houseofnaouu.
Store Credit
Store credit is typically issued for returns. Instead of a refund to your original payment method, you can choose to receive store credit, which will be added to your account.
At the checkout page, you'll see a "Apply store credit" checkbox. Select it to apply your store credit to offset your order total.
Store credits expire after two years from the date of issuance. Store credits are not refundable or exchangeable for cash. Once your store credits expire, we'll not be able to extend its validity.
You can combine store credits with all discount codes unless stated otherwise.
You can use store credits to purchase gift cards. For a custom gift card amount, do reach out to us here!
Products
We may restock our most popular pieces if there is a healthy demand for them!
To indicate your interest, head over to the product page and join our waiting list to be notified if and when the item becomes available again.
To keep your items looking their best, please follow the specific care instructions on the label inside each garment. As a general rule, we recommend gentle, cold washes and laying items flat to dry to preserve their shape and colour. For delicate pieces, place them into your NÁOUU laundry bag before throwing them into the wash.
You'll receive a NÁOUU exclusive dust bag and laundry bag with your first order. Store your pieces in your dust bag to prevent snagging or pilling.
We partner with skilled artisans and ethical manufacturers both locally and Indonesia. You can learn more about our partners and production process here.
Shipping & Delivery
Yes, we do! We ship internationally to most countries worldwide, so you can enjoy our pieces wherever you’re based. If you don’t see your country listed at checkout, feel free to reach out — we’re happy to help.
We offer standard and express shipping options for different countries. For more information on the available methods and delivery timelines, check out our shipping page here.
Shipping fees vary based on your location and chosen shipping method. We also offer free shipping on selected orders, with full details available here.
Orders are typically processed and shipped within 1–2 working days. Delivery times vary by location and shipping method and can take anywhere between 2-14 working days to reach you.
Once your order is on its way, you’ll receive a shipping confirmation with tracking details.
Returns & Exchanges
We accept returns and exchanges within 14 days of receiving your order, provided items are unworn, unwashed, and returned in their original condition with their original packaging. Find out more about our return policy here.
Fill out this form here and we’ll guide you through the next steps.
Once we’ve received and inspected your returned item(s), refunds are typically processed within 2-3 working days. You’ll receive a confirmation once your refund has been issued. Please note that it may take additional time for the funds to appear on your original payment method, depending on your bank or payment provider.
Repairs Programme
Our Repairs Programme is our way of supporting the longevity of your garments. Designed to extend the life of your pieces, it offers thoughtful repairs and ongoing care so your garments can continue to be worn and loved for years to come.
To request a repair, simply reach out to our team with details of your garment and the issue you’re experiencing. Once we’ve reviewed your request, we’ll guide you through the next steps, including shipping instructions and timelines.
Start A Repair
Repairs typically take 4–8 weeks, depending on the nature of the repair. Once your request has been assessed, we’ll share an estimated turnaround time before proceeding.
A round-trip fee of S$15 applies to all repairs. Repair work will mostly be covered by NÁOUU within the first year of purchase. For more intricate repairs or those outside the first year, additional fees may apply — we’ll always confirm this with you before moving forward.