We currently only offer Grab Paylater and ATOME as our buy-now-pay-later payment method for our local customers.

To find out more about Grab and ATOME's services, please head over to their website.

Please reach out to pr@naouu.com for all press-related enquiries.

If you're a stylist looking to loan our garment(s), please leave a message at concierge@naouu.com to connect.

If you have other concerns we have not addressed on our site, please feel free to shoot over a message to us at concierge@naouu.com and we'll respond within 48 hours.

Yes we do! If you face any issues while trying to complete your purchase, do leave us a message via concierge@naouu.com / shoot us a text in our DMs.

For local orders, shipment can take between 3-5 working days - after your parcel has been picked up - to reach you.

For international orders (outside of Singapore), shipment can take between 9-14 working days - after your parcel has been picked up - to reach you.

Once the parcel has left our hands, we will not be held responsible for any damages, or missing parcels. For any delays, do reach out to the courier company for more information.

By default, we will ship all items together once all pieces are ready for shipment.

If you'd like to split the shipment, please reach out to us at care@naouu.com at the soonest, and we will assist you in arranging for a separate delivery, extra charges to be borne by the customer.

We understand that plans change and you might need your outfit earlier than expected. Do reach out to us at care@naouu.com as soon as you can, and we will try to accommodate accordingly.

You can expect a response from us within 48 hours.

It is our honour to create a bespoke garment for your important occasions. To begin the custom process, please submit an enquiry form here to express your interest and to share with us your vision.

We apologise that your order was less than satisfactory. Please contact us at care@naouu.com and we'll get back to you within 1-2 working days.

We do not accept returns unless you've received a damaged/ incorrect/ missing item.

You may refer to our full returns & exchanges policy here for more clarity.

For local orders, returns for store credit can take between 2-3 working days to process and exchanges can take between 4-5 days to reach you after we've shipped out your new piece.

For international orders, we will process a refund via store credits of the full amount of the item(s) only (original shipping fees will not be refunded).

To see our full returns/ exchanges policy, please head to our Returns & Exchanges page here.

PIECES THAT WERE TAGGED AS FINAL SALE/ WERE ON SALE ARE NOT ELIGIBLE FOR RETURNS/ EXCHANGES/ REFUNDS UNDER ANY CIRCUMSTANCES.

YOU CAN ALSO CHECK OUT OUR FULL RETURNS & EXCHANGES POLICIES HERE.